FAQs
Find answers to your questions about booking, amenities, check-in, and more at Hidden Refuge.
Common Questions
How do I book an apartment?
Browse our apartments online and contact us directly via phone or email to confirm your booking. We’ll guide you through every step.
What is your cancellation policy?
Cancellations made up to 7 days before arrival are fully refundable. Please refer to our Terms of Use for details on cancellations and changes.
Are utilities and Wi-Fi included?
Yes, all utilities and high-speed Wi-Fi are included in the apartment rental price.
Can I check in late at night?
Yes, our self-check-in system allows you to arrive at any time after 15:00. We provide detailed instructions prior to your arrival.
Are pets allowed?
Some apartments are pet-friendly. Please inquire when booking to confirm availability of pet-friendly options.
Still Have Questions?
Contact our friendly team—we’re happy to help you plan the perfect stay.
Contact Us